by Ana Isabel Zapatero Álvarez · EDITORIAL CEP, S.L. · tapa blanda · ISBN 9788468144122
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«Manual Operaciones básicas de comunicación (MF0970_1). Certificados de Profesionalidad» is the training manual by Ana Isabel Zapatero Álvarez.
Manual for module MF0970_1 of the professional certificate in Auxiliary Operations for Administrative and General Services. It covers communication in the company: processes and techniques, assertive behaviour, conflict management, oral and written communication, telephone customer service and IT tools such as email.
First edition published by Editorial CEP, S.L. in July 2012, in paperback; 122 pages, in Spanish.
For students of the professional certificate in Auxiliary Operations for Administrative and General Services, in Employment Training.
