by Ana Isabel Zapatero Álvarez · EDITORIAL CEP, S.L. · tapa blanda · ISBN 9788468125763
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«Información y atención al cliente/consumidor/usuario» is the student workbook by Ana Isabel Zapatero Álvarez, published by CEP in paperback (50 pages).
Student workbook for the module on information and customer/consumer/user service, within the professional family of commerce and marketing. It follows a 120-hour teaching program linked to the professional certificate in sales activities and includes practical exercises to apply customer service and commercial management.
First edition, first printing, published on 12 March 2012. Teaching program in accordance with Royal Decrees 1579/2008 and 1522/2011. Text in Spanish.
Aimed at vocational training students in commerce and marketing preparing for the professional certificate in sales activities.
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