Hamelyn
Hamelyn

Shipping Policy

At HAMELYN TECHNOLOGIES S.L., we ship to various countries in Europe and Latin America from our logistics center in Madrid (Spain). We work with trusted logistics operators in each region to ensure your order arrives safely and as quickly as possible.

1. SHIPPING TO THE UNITED KINGDOM

All orders are packed and shipped from our warehouse in Coslada (Madrid, Spain). The carrier and delivery time depend on the shipping method you choose:
Standard shipping: Spring, 4-7 working days.
Express shipping: FedEx, 3-5 working days, door to door.
We prepare your order within 48 working hours. Delivery times are estimates.
Once your order leaves our warehouse, you will receive an email with your tracking number.
As your parcel is sent from Spain, it goes through UK customs.
Your parcel is delivered to the address on your order. If nobody is in, the carrier may leave a card, try again or leave the parcel at a nearby collection point. If you need help with delivery, go to your profile → Purchases → find the order → click "Open incident", select the reason and add a description.
If you checked out as a guest: go to shop.hamelyn.uk/contact → Issues with an order → I purchased as a guest, and enter your order number and the email used for the purchase, select the reason and add a description.

2. INTERNATIONAL SHIPPING

Shipping from Spain to other countries is handled through international and local logistics operators, depending on the customer’s location. The estimated delivery time depends on the destination country (see the country breakdown table below), but regardless of the country, our team processes and prepares orders within a maximum of 48 hours so they arrive as soon as possible. Once your order has left our warehouse located at Calle de los Llanos de Jerez 1, 28823 Madrid, Coslada, you will receive an email with the tracking link within a maximum of 24 hours. You can also check the status of your shipment directly with the local courier company by providing the order and recipient details.

3. SHIPPING TABLE

Below you will find a breakdown of shipping costs and delivery times by zones:
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4. ADDITIONAL INFORMATION

  • Order tracking: Once your order is shipped, you will receive an email with the tracking number to track your package.
  • Delivery issues: If your order is delayed longer than estimated, go to your profile → Purchases → find the order → click "Open incident". If you checked out as a guest: go to shop.hamelyn.uk/contact → Issues with an order → I purchased as a guest, and enter your order number and the email used for the purchase.