by Rick Brinkman, Rick Kirschner · McGraw-Hill Education · tapa blanda · ISBN 9780070078383
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This book offers practical strategies for identifying and managing difficult people in the workplace. The authors, Rick Brinkman and Rick Kirschner, describe ten types of conflicting personalities, such as tanks, snipers, and know-it-alls, providing effective techniques for interacting with each of them. In addition, the book explains how these people think and why they act the way they do, offering skills to transform conflict into cooperation and improve teamwork.
Tapa blanda
