by Rick Brinkman, Rick Kirschner · Sextante · tapa blanda · ISBN 9788575422250
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«Aprendendo a Lidar com Pessoas Difíceis» is the communication guide by Rick Brinkman and Rick Kirschner (Sextante, paperback, 80 pp., in Brazilian Portuguese).
Practical communication guide that teaches how to deal with difficult people: identify the ten most problematic behaviours, understand the intentions and fears that drive them, use active listening, and apply harmonising and redirecting to turn conflicts into cooperation, at work and in personal life.
This edition derives from Dealing with Difficult People (1995) and was published in 2006 as part of Coleção Desenvolvimento Profissional, volume 1.
For professionals, managers and personal development readers who want to improve their communication and manage conflicts in the workplace.
