by Andrés Senlle, Joan Vilar · Gestión 2000 · tapa blanda · ISBN 9788480881203
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This book explores the application of ISO 9000 standards in the context of service companies. It offers a guide on how to implement a quality system, addressing aspects such as human resources, standardized documentation, and procedures. In addition, it includes a checklist questionnaire and practical exercises on non-quality, providing useful tools for continuous improvement in the service sector.
Tapa dura
