by Andrés Senlle, Nilda Gutiérrez Francescon · Ediciones Díaz de Santos, S.A. · tapa blanda · ISBN 9788479786670
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This book is a reference manual that presents a complete guide on quality systems, with theory and experiences. It presents the theory and practice of quality according to international standards ISO 9000: 2000 and the European management model EFQM. It is a work for those looking for tools, models, systems and concrete examples to implement quality, excellence and continuous improvement in educational and training services. It includes an index with introduction, definitions, foundations, skills, human reengineering, quality models, educational planning, pedagogical principles, objectives, evaluation, self-evaluation, continuous improvement, training in the company, documentation, audit and a glossary.
