by Jan Van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies van der Veen, Tieneke Verheijen · Van Haren Publishing · tapa blanda · ISBN 9789087530600
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«Fundamentos de ITIL V3» is the IT service management guide by Jan Van Bon and others, published by Van Haren Publishing in paperback (350 pages).
Reference work on ITIL V3 that explains the service lifecycle and its five phases: strategy, design, transition, operation and continual improvement. It breaks down the processes and functions of each phase separately, with official diagrams, to facilitate understanding of best practices in IT service management.
It is the third edition of the ITSM Library series and is endorsed by APMG, the official accreditor of ITIL exams.
Aimed at IT professionals preparing for ITIL V3 certifications or who, familiar with version 2, want to update their knowledge.
Jean Bondol, also known as Jean de Bruges, Jean Boudolf, or Jan Baudolf, was a Flemish artist who became a court artist of Charles V of France in 1368. He is documented as active between 1368 and 1381.
