by Jan van Bon · Van Haren Publishing · tapa blanda · ISBN 9789077212288
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«IT Service Management: An Introduction» is Jan van Bon's guide to IT service management, published by Van Haren Publishing in paperback.
The book presents IT service management (ITSM) and the IT infrastructure library (ITIL), based on the ITIL volumes on service support and delivery. It is a preparation guide for the Foundation certification exam and proposes contrasting best practices with the experience of IT managers.
Second edition, with 240 pages and text in English; belongs to the ITSM Library collection.
Aimed at IT professionals and students seeking to get started in ITIL and prepare for the Foundation certification.
Jean Bondol, also known as Jean de Bruges, Jean Boudolf, or Jan Baudolf, was a Flemish artist who became a court artist of Charles V of France in 1368. He is documented as active between 1368 and 1381.
