by Jan Van Bon · Van Haren Publishing BV · tapa blanda · ISBN 9789077212585
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This book is a thorough introduction to IT Service Management and the core books in the IT Infrastructure Library (ITIL). It serves as a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience. The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board.
Jean Bondol, also known as Jean de Bruges, Jean Boudolf, or Jan Baudolf, was a Flemish artist who became a court artist of Charles V of France in 1368. He is documented as active between 1368 and 1381.
