by Dorothy Leonard, Walter C. Swap · tapa dura · ISBN 9781591395287
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«Deep Smarts» is the business essay by Dorothy Leonard and Walter C. Swap, published by Harvard Business School Press in hardback (272 pages, in English).
«Deep Smarts» argues that practical wisdom acquired through experience —knowledge, know-how, and intuition— is an essential asset of organizations. Based on a multi-year study, it analyzes how it forms, what happens when the person who has it leaves, and whether it can be transferred, and presents it as a key responsibility of leaders.
«Deep Smarts» carries the subtitle «How to Cultivate and Transfer Enduring Business Wisdom» and was published in 2005.
Useful for executives and team leaders who want to retain expert knowledge when veteran employees retire.
