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Customer Service
by Robert W. Lucas · McGraw-Hill Education · tapa blanda · 432 pages
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Pages: 432 pagesAuthor: Robert W. LucasPublisher: McGraw-Hill EducationFormat: tapa blandaLanguage: enRelease date: 21/5/2004ISBN: ISBN 9780072938050
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Synopsis of Customer Service
Este libro, 'Customer Service: Building Successful Skills for the Twenty-First Century', de Robert W. Lucas, ofrece una guía completa para profesionales del servicio al cliente. La tercera edición cubre habilidades esenciales como técnicas de escucha, comunicación verbal y no verbal, y el uso de la tecnología. Se enfoca en la resolución de problemas y el manejo de conflictos y estrés, además de proporcionar consejos para la supervisión del personal. Ideal para estudiantes y profesionales que buscan mejorar sus habilidades en el ámbito del servicio al cliente.
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