by Francisco Alfonso Izquierdo Carrasco · IC Editorial · tapa blanda · ISBN 9788491984085
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«Tecnologías aplicadas a la venta y atención al cliente. COMT071PO» is the training manual by Francisco Alfonso Izquierdo Carrasco, in paperback.
Manual on telematic tools for customer service: service fundamentals, process control and customer knowledge. Covers channels such as phone, email, chat, forums and CRM, and online sales with social media and platforms like PrestaShop, WooCommerce, Shopify, Amazon and eBay, with remarketing and online trust.
First edition published by IC Editorial on 10 December 2018, 134 pages, in Spanish.
Aimed at adult vocational training, useful for those working in customer service and sales in digital environments.
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