by Susana López Rey · Ideaspropias Editorial · tapa blanda · ISBN 9788496578258
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This book, titled 'Implementation of a quality system', offers a comprehensive view of quality management systems in organizations. It explores the evolution of the concept of quality, from inspection to total management, and how these systems impact all phases of a company, from analyzing consumer needs to after-sales service. The manual provides theoretical and practical knowledge about the quality management and assurance system, the UNE-EN-ISO 9000 system and the EFQM Excellence system.
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