by Shep Hyken · Tapa dura · ISBN 9781640953017
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
«I'll Be Back» is Shep Hyken's customer service guide, published by Sound Wisdom in hardback (240 pages, in English).
Hyken explains that customer service is not a department but a task for the whole organisation, and proposes integrating a customer-centric philosophy into the company culture. It includes tools, tactics and strategies to win repeat and loyal customers.
Subtitle: «How to Get Customers to Come Back Again & Again». Published in 2021.
Aimed at entrepreneurs, managers and customer service teams interested in building loyalty through better service.
