by Roger Fisher, William Ury · Random House Business · tapa blanda · ISBN 9780091640712
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Getting to Yes offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict—whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, a group that deals continually with all levels of negotiation and conflict resolution from domestic to business to international, Getting to Yes tells you how to: Separate the people from the problem; Focus on interests, not positions; Work together to create options that will satisfy both parties; and Negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to "dirty tricks."
Roger Fisher is an American guitarist primarily known as one of the founding members of the band Heart. His tenure lasted from 1967 until 1980. In 2013 Fisher was inducted into the Rock and Roll Hall of Fame as a member of Heart.
