by Bruce Patton, Douglas Stone, Sheila Heen · Penguin · tapa blanda · ISBN 9780670921348
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
«Difficult Conversations: How to Discuss What Matters Most» is the guide by Bruce Patton, Douglas Stone and Sheila Heen, published by Penguin in paperback.
Based on research from the Harvard Negotiation Project, it proposes a method for tackling difficult conversations by distinguishing three internal dialogues: the facts, the emotions, and the identity. It teaches listening, avoiding defensiveness, picking up on the unspoken, and staying calm under attack, with everyday examples.
English edition of 352 pages, published by Penguin on 3 November 2011, in the business and economics category.
For readers who want to handle themselves better at work and at home, negotiate raises, set boundaries, or resolve conflicts with less tension.
Tapa blanda
