Crucial Conversations Tools for Talking When Stakes Are High

Synopsis of Crucial Conversations Tools for Talking When Stakes Are High

The second edition of 'Crucial Conversations' provides essential tools for effective communication in high-pressure situations. This book, a bestseller from the New York Times and Washington Post, teaches you how to prepare for critical moments, transform anger and hurt feelings into constructive dialogues, and safely discuss almost any topic. You will learn to be persuasive without being abrasive, improving the quality of your conversations and, therefore, your life. With a foreword by Stephen R. Covey, this book is an indispensable guide to improve your interpersonal communication skills.