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ISBN: 9780749447519
Este libro ofrece una guía práctica para entender y manejar a personas difíciles en diversos entornos. Explora los comportamientos individuales, sus motivaciones y estrategias efectivas para abordar situaciones problemáticas y conflictos. Ideal para gerentes que buscan mejorar el rendimiento, vendedores que desean cerrar más negocios y cualquier persona que interactúe con colegas o público complicado.
