by Muriel Solomon · Gestión 2000 · tapa blanda · ISBN 9788480887991
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«Cómo trabajar con gente difícil» is Muriel Solomon's manual on workplace conflicts, published by Gestión 2000 in paperback (328 pages, in Spanish).
It analyses the behaviours that complicate daily work life, from flatterers and complainers to manipulators and demanding people. It proposes techniques to neutralise conflicts, communicate with difficult personalities and regain control over relationships with colleagues, employees or bosses.
For those who work with difficult colleagues, bosses or employees and want to improve their communication and conflict management.
