by Muriel Solomon · Prentice Hall Press · tapa blanda · ISBN 9780735202917
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«Working with Difficult People» is Muriel Solomon's guide to dealing with difficult people at work, in paperback from Prentice Hall Press.
The book brings together techniques and strategies for improving relationships with colleagues who complicate work and offers examples applicable to different situations. It describes profiles such as those who obstruct, manipulate, or constantly complain, and develops communication skills for managing interpersonal conflicts in the professional environment.
Revised and expanded 2002 edition, 336 pages. Includes an index and falls within conflict management and interpersonal relationships in the workplace.
For professionals who want to improve their communication skills and handle difficult work colleagues better.
