by Gary K. Vallen, Jerome J. Vallen · Pearson · tapa dura · ISBN 9780130829160
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«Check-In Check-Out» is the hotel management manual by Gary K. Vallen and Jerome J. Vallen, published by Pearson in hardback (538 pages, in English).
Reference manual covering the daily operation of the hotel front desk: reservations, guest arrival, billing, checkout, audit and accounting. It also explains sales and marketing techniques, rate setting, revenue management and the legal aspects of the sector, with a practical sequence that follows the real guest flow.
Sixth edition (1999). The work was originally published in 1995 under the title Check-In Check-Out: Managing Hotel Operations.
Aimed at students and hospitality professionals who need a complete reference work.
