by Gary K. Vallen, Jerome J. Vallen · Pearson · tapa dura · ISBN 9780132059671
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«Check-In, Check-Out: Managing Hotel Operations» is the hotel management manual by Gary K. Vallen and Jerome J. Vallen, published by Pearson in hardback.
It is a hotel accommodation management manual that examines the front office and its support positions. It follows the guest itinerary: reservations, arrival, billing and departure, and includes topics such as corporate housing, destination elevators or commercial advertising. It also addresses hotel technology, sustainability, security and automation.
Eighth edition, published in 2008, with 624 pages and text in English. Includes more than 200 illustrations.
Aimed at hotel management students and industry professionals seeking an updated reference work.
