by Arthur H. Bell, Dayle M. Smith · Planeta DeAgostini · tapa dura · ISBN 9788467412628
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«Aprenda a tratar con personas conflictivas» is the guide by Arthur H. Bell and Dayle M. Smith, published by Planeta DeAgostini in hardback (130 pages).
The work examines ten types of difficult personality and the emotions or motives that often lie behind their behaviour. It offers resources for reading others' reactions, responding to aggression, handling delicate situations and recognising the different profiles, with a practical approach for the professional environment.
Spanish-language edition published in 2004 in the Biblioteca de ayuda personal y profesional collection; the original English title is Winning with Difficult People.
For readers seeking self-help tools for dealing with difficult people in the workplace.
Arthur Hornbui Bell was an attorney and the Grand Dragon of the Ku Klux Klan in New Jersey.
