by Arthur H. Bell, Dayle M. Smith · Plaza & Janés Editores, S.A. · tapa blanda · ISBN 9788401401565
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«Aprenda a tratar con personas conflictivas» is the practical guide by Arthur H. Bell and Dayle M. Smith, published by Plaza & Janés in paperback (136 pages).
It proposes strategies for dealing with hostile or difficult people at work: interpreting their reactions, responding to aggression, navigating delicate situations, and recognizing different personality types to improve communication and succeed in business.
The cover subtitle is Cómo triunfar en el mundo de los negocios; the original title, «Winning with difficult people», was translated into Spanish by José Arconada.
For professionals who deal with bosses, colleagues, subordinates, clients, or suppliers and want to improve their communication with hostile people.
Arthur Hornbui Bell was an attorney and the Grand Dragon of the Ku Klux Klan in New Jersey.
