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The Ultimate Question
by Frederick F. Reichheld ·
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Pages: 120 pagesAuthor: Frederick F. ReichheldPublisher: Publisher to be confirmedFormat: PaperbackLanguage: enISBN: ISBN 9781591397830
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Synopsis of The Ultimate Question
Basado en una extensa investigación, 'The Ultimate Question' muestra cómo las empresas pueden medir rigurosamente las estadísticas de Net Promoter, ayudar a los gerentes a mejorarlas y crear comunidades de defensores apasionados que estimulen la innovación. El libro explora cómo las empresas pueden fomentar la lealtad del cliente y el crecimiento a través de la medición y mejora de la satisfacción del cliente.
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