by Philippe Bloch, Ralph Hababou, Dominique Xardel · Jean-Claude Lattès · tapa blanda · ISBN 9782709604802
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«Service Compris» is the business management essay by Philippe Bloch, Ralph Hababou and Dominique Xardel, published by Jean-Claude Lattès in paperback.
Management essay arguing that satisfied customers are the key to winning companies. It examines customer service as a strategic element and offers approaches and strategies for organizations to improve their service and consolidate their commercial success.
French-language work of 312 pages, published in 1996; its full subtitle is «Les clients heureux font les entreprises gagnantes». It falls within the business and management categories.
Aimed at executives, entrepreneurs and marketing and management professionals seeking to improve customer service.
