by Dominique Xardel, Philippe Bloch, Ralph Hababou · tapa blanda · ISBN 9782501012720
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«Service compris» is the management essay by Dominique Xardel, Philippe Bloch and Ralph Hababou (published by Marabout in paperback, 311 pages, in French).
A reference work on service quality for students, managers and employees. It argues that happy customers make winning companies, and helped spread customer passion and transform service quality in France and Europe.
Over 400,000 copies sold; part of Marabout's Performance collection. The book's subtitle is «Les clients heureux font les entreprises gagnantes».
Recommended for students, managers and employees interested in service quality and business management.
