by Marilyn Pincus · Adams Media Corporation · tapa blanda · ISBN 9781593371869
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«Managing Difficult People» is Marilyn Pincus's practical guide to difficult employees, published by Adams Media in paperback (210 pages, in English).
The author profiles ten types of difficult employee —from the bully and the complainer to the procrastinator, the know-it-all, the silent type, the social butterfly, the novice, the oversensitive and the manipulator— and offers proactive guidelines for identifying their behaviour, responding firmly and regaining authority without increasing tension.
Work published in 2004. Category: business and economics. Subtitle: «A Survival Guide for Handling Any Employee».
Aimed at middle managers and team leaders who have to deal with difficult employees and improve the workplace climate.
