by Ignacio Soret los Santos, María Mercedes de Obesso · ESIC Editorial · tapa dura · ISBN 9788473569545
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This book provides a comprehensive overview of quality management, covering everything from basic principles and the importance of continuous improvement to the implementation of management systems and statistical tools. Authors Ignacio Soret los Santos and María Mercedes de Obesso explain how variability affects processes and how statistical control allows for measuring and improving organizational efficiency. The work is structured into three fundamental parts: general considerations on quality, tools and work methodologies, and a section dedicated to practical cases. It is an essential guide for understanding quality in products and services, including topics such as ISO 9000 standards, the EFQM model, and various analysis techniques for problem-solving in business.
