by José Antonio Pérez Fernández de Velasco · ESIC EDITORIAL · tapa dura · ISBN 9788473561341
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«Gestión por procesos» is the business management essay by José Antonio Pérez Fernández de Velasco (ESIC Editorial, hardback, 371 pages, Spanish).
The work addresses process management as a way to simultaneously improve results and customer satisfaction. It sets out the concepts of reengineering and continuous improvement and shows how to apply them to the redesign of company processes.
It belongs to the Cultura Empresarial e Innovación collection from ESIC Editorial.
It is aimed at professionals and students in the business field interested in process improvement and reengineering.
