Delivering Happiness

Synopsis of Delivering Happiness

In his book 'Delivering Happiness', Tony Hsieh, the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. He shows how creating happiness and record results go hand-in-hand, prioritizing company culture to achieve excellent customer service and a strong long-term brand. The book details how Zappos employees apply the Core Values to improving their lives outside of work and making a difference in their communities and the world.