Comunicación y atención al cliente

Synopsis of Comunicación y atención al cliente

This book, 'Communication and Customer Service 2nd edition', is an essential tool for students and professionals in the field of administration and management. It develops the contents of the professional module of Communication and Customer Service, according to Royal Decrees 1584/2011 and 1582/2011. In addition, the DUAL Vocational Training and the demands of the labor market have been taken into account, offering practical cases, proposed and resolved activities, and summaries to facilitate learning. Includes annexes available on the book's website to complement the contents.