Comunicación empresarial y atención al cliente

Synopsis of Comunicación empresarial y atención al cliente

This book develops the contents of the professional module of Business Communication and Customer Service, of the Intermediate Level Training Cycle of Administrative Management. In this second edition, new content has been added on emotional intelligence and procedures for preparing reports. In addition, issues regarding data protection procedures and archiving of information in computer media have been updated. It is a suitable tool both for students who want to obtain the title of Technician in Administrative Management and for those looking for a guide in communication with clients and suppliers.