Cómo defenderse de los ataques verbales

Synopsis of Cómo defenderse de los ataques verbales

This book is a practical guide to learning how to defend yourself from verbal attacks. Barbara Berckhan presents twelve strategies to deal with these situations intelligently, allowing us to control the situation and respond effectively. You will learn to present a firm front to the attack, confuse the aggressor, refute unjustified criticisms and disauthorize in a positive way. In addition, the book includes a training program to improve mental agility.