Second-hand books by Janelle Barlow from £10.12

About Janelle Barlow

Birth

1943

Biography

Discover second-hand books by Janelle Barlow.

Janelle Barlow is a renowned expert in customer experience management.

Her most iconic work, A complaint is a gift, has transformed the business perspective on complaints.

Throughout her career, she has published a total of 13 works focused on the business world.

As a speaker, she has shared her vision on customer service on stages around the world.

Her work covers diverse topics such as brand creation and the use of videoconferencing in the workplace.