by Peggy Carlaw, Vasudha K. Deming · McGraw-Hill Education · tapa blanda · ISBN 0639785305712
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«The Big Book of Customer Service Training Games» is the customer service games manual by Peggy Carlaw and Vasudha K. Deming, in paperback.
Practical guide with quick, enjoyable activities for training customer service representatives, salespeople, and anyone who deals with customers. The interactive games and exercises help practice and improve the skills needed in customer service, with dynamics designed for group application.
Part of the Big Book Series. Published in 1998 by McGraw-Hill Education, in English, with 224 pages.
Aimed at trainers, team leaders, and professionals who need dynamic activities to train customer service staff.
