by Francisco García Ortiz, Pedro Pablo García Ortiz, Mario Gil Muela · Ediciones Paraninfo, S.A · tapa blanda · ISBN 9788497325837
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This book, titled 'Service and Customer Care Techniques', is a practical guide for those looking to excel in the hospitality and tourism sector. It offers a detailed view of the strategies and skills needed to satisfy customers in a constantly evolving business environment. This second edition, published by Ediciones Paraninfo, provides a functional and updated approach for those starting out in this activity or wishing to deepen their knowledge.
