by Jordi Bachs, Roser Vives · Sintesis · tapa blanda · ISBN 9788477384557
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This textbook, 'Customer Service in Catering', is designed for students of FP grado medio in hospitality and tourism. Published by Síntesis in 1997, the book addresses the pedagogical methods needed to acquire knowledge about service and customer care in the catering sector. It covers classic topics such as protocol and banquets, and includes new topics such as neorestoration, reflecting the constant evolution of this profession.
