by Jack Griffin · Editorial Amat · tapa blanda · ISBN 9788497350280
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«Qué decir, cómo y cuándo» is the interpersonal communication manual by Jack Griffin, published by Editorial Amat in paperback (278 pages, in Spanish).
It starts from the idea that in decisive moments we often find ourselves speechless and proposes a more emotional than formal communication. It includes models of conversations, letters and emails for giving thanks, offering condolences, criticizing tactfully or motivating employees, along with advice on body language and words to avoid.
First edition published on 27 February 2002; translated from English by Betty Trabal Piera. Jack Griffin has written more than a dozen books on communication and business management.
For those who want to improve their communication at work and in personal relationships, with useful models for difficult conversations with family, partners, friends or colleagues.
