Penser l'entreprise au plus juste

Synopsis of Penser l'entreprise au plus juste

This book by James P. Womack and Daniel T. Jones, published in 1996, explores how companies can achieve a systematic search for customer value and eliminate waste in their processes. Based on experiences with European, Japanese, and American companies, the authors apply the concept of lean production to the entire company, whether industrial or service-oriented. The proposed methodology seeks an optimal balance between means and objectives, prioritizing customers and motivating staff, thereby reducing waste and opening up new opportunities for value creation.