by Juan M. Fernández Millán, María del Mar Ortiz Gómez · libro de bolsillo · ISBN 9788436820577
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In a world where interpersonal and international conflicts proliferate, and where the professional intervention of mediators is increasingly valued, this manual is presented as a guide to discover the skills and knowledge necessary to enter this field. Through examples and exercises, the work offers fundamental concepts on conflict theory, communication skills, negotiation strategies, and mediation mechanisms, guiding psychosocial intervention in conflict situations. General negotiation and mediation strategies are studied, highlighting the negotiator's skills and the principles that guide their intervention to achieve effectiveness, including practical exercises for an experiential approach to the concepts.
