by Varios autores · ICB Editores · libro de bolsillo · ISBN 9788415540366
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«Información y atención al cliente/consumidor/usuario» is the manual by Varios autores, published by ICB Editores in paperback (184 pp., in Spanish).
The manual addresses the organization of customer service and information management in the company. It explains how to plan service quality, apply interpersonal and written communication techniques, and manage information systems. It also reviews the legal aspects of the relationship with consumers and users.
Published in 2012, the volume includes an answer key with the solutions to the proposed exercises.
Aimed at professionals and students of customer service, service quality, and information management.
