by Lluís Cuatrecasas Arbós · Profit Editorial · tapa blanda · ISBN 9788496998520
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«Gestión integral de la calidad: Implantación, control y certificación» is the quality manual by Lluís Cuatrecasas Arbós (Profit Editorial, paperback).
Explains how to implement integrated quality management in organisations and control their processes to ensure them at minimum cost and with maximum competitiveness. It covers from classic techniques such as statistical process control to advanced methodologies like Six Sigma and poka-yoke systems.
First edition published on 26 August 2010. Work awarded by the UPC. Includes a quote from Ramón Martos Calpena, former Quality Engineering manager at Nissan Motor Ibérica.
Aimed at managers, technicians and companies involved in quality improvement processes.
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