by María Luz Martín Peña, Eloísa Díaz Garrido · ESIC Editorial · tapa blanda · ISBN 9788473569125
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This book explores operations management in service companies, highlighting its importance in today's economy. It analyzes operations strategy, the design of service delivery systems, location and distribution, capacity, and the human factor. It also addresses quality control and the use of information technologies in the service sector. Aimed at students and professionals, it offers a systematic analysis of operational management in this type of company.
