by Toni Puig · Diputació de Barcelona · tapa blanda · ISBN 9788477943518
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«Els serveis són el municipi» is Toni Puig's guide to municipal services published by Diputació de Barcelona in paperback (58 pages, in Catalan).
Toni Puig proposes a method to redesign municipal services based on the real needs of citizens. Applying service marketing to local management, the book aims to modernise public administration and make it more efficient, strengthening the relationship between the town council and its community.
Published in 1995. The original subtitle indicates that the work is a guide to reinventing the production of municipal services from the needs of citizens.
It is aimed at local administration professionals and public service managers who want to orient their work towards citizens' needs.
