by Dennis Kratz, Abby Robinson Kratz · McGraw Hill · tapa blanda · ISBN 9780786301225
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This book provides a practical and essential guide to developing effective listening skills in a business environment. Through an interactive and direct format, authors Dennis Kratz and Abby Robinson Kratz explore the fundamentals of the communication process, including how to give and receive feedback, screen out distractions, and listen critically for valuable information.
Ideal for employees, managers, and professionals looking to improve their productivity and career satisfaction, this work provides concrete tools to foster more open, interested, and attentive communication. It is an indispensable resource within the Business Skills Express Series, designed for those who wish to refine their interpersonal skills in the business world.
