by Laurie Young · tapa blanda · ISBN 9781855240520
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«Competitive Customer Care» is the customer service guide by Merlin Stone and Laurie Young, published in paperback (352 pages, in English).
A business book that treats customer service as a factor of competitiveness: it explains why caring for and retaining customers is decisive and offers practical guidance for improving service in the company.
The subtitle of the work is «A Guide to Keeping Customers». It was published in January 1992 by Croner.CCH Group Ltd and belongs to the Business and Economics category.
For managers, customer service officers and professionals who want to improve customer satisfaction and retention.
