by Enrique Sacanell Berrueco · Libros de Cabecera · tapa blanda · ISBN 9788494522222
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«¿Cómo se lo digo? El arte de las conversaciones difíciles» is the practical guide by Enrique Sacanell Berrueco (Libros de Cabecera, paperback, 234 pages).
The book analyses the conversations we avoid for fear of a bad outcome, at work and in personal life, and explains how to face them. With illustrative examples, it offers keys to prepare the dialogue, understand emotions, explore the other person's point of view, reach agreements and practise active listening.
Fifth title in the Temáticos collection, with a foreword by Jorge Cuervo; first edition published on 13 June 2016.
Aimed at professionals, managers and people who want to improve their interpersonal communication at work and in their personal life.
