by Domenec Biosca · Ciencias De La Direccion · tapa blanda · ISBN 9788486743673
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
«Cómo conseguir que los clientes repitan en la hostelería» is the manual by Domenec Biosca on customer loyalty in hospitality, in paperback (186 pages).
The manual explains how to get a hospitality customer to return: service strategies, service quality, and experience management to turn a visit into loyalty. The subtitle, «... a la conquista del cliente repetitivo», and recommendations from experts in tourism businesses and total quality define the book's approach.
Ciencias de la Dirección published the work in 1994, in Spanish. The cover subtitle is «... a la conquista del cliente repetitivo».
For hospitality and catering professionals interested in retaining customers and improving service quality.
